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My Account

Shopping

eBooks

My Bookshelf

My Account

  • Why do I need to register? In order to purchase and read the eBooks in the Sesame Street eBookstore, you need to register and create your account. You can register by clicking here - Buy Now

  • How can I change my account password? After you log in to your account at Sesame Street eBooks, click on the "Change Password" link in the header. You will see a pop-up screen where you can change your current password.

  • I forgot my account password. What should I do? If you forgot your account password, click on the 'Login' link in the header. In the pop-up screen that appears, click on the 'Forgot Password' link. This will take you to a screen where you can enter your e-mail address to receive your password. You will need to use the same e-mail address you used when you registered for Sesame Street eBooks.

  • Where can I see all my orders? After you log in to your account on Sesame Streets eBooks, click on 'My Profile'. This will take you to your profile page. On the profile page, you will see a 'View Order History' tab. Click on this tab to see all your order details.

Shopping

  • What payment options are available at the Sesame Street eBookstore? The Sesame Street eBookstore accepts most major credit cards. You may use Visa, MasterCard, American Express or Discover credit cards for your purchase.

  • Is it safe to use my credit card? Yes. Using a credit card on the Sesame Street eBookstore is safe. The transaction is carried over a secure connection, and the card information is processed by PayPal.

  • Does ebooks.sesamestreet.org store my credit card information? No. The Sesame Street eBookstore does not collect or store your credit card information. All the transaction information is processed by PayPal over a secure connection.

  • How do I know that my order has been placed successfully? Once you place your order and provide your credit card information, you will receive an order confirmation e-mail with the order details as soon as your payment has been processed successfully.

  • Where can I send my questions/complaints/suggestions? If you have any questions, complaints, or comments, you may e-mail them to: support@ebooks.sesamestreet.org. For more information on how to contact us, visit the Contact Us page.

eBooks

  • Where can I see all the eBooks that I have purchased? After you log in to your account at Sesame Street eBooks, you will see all the eBooks that you have purchased in the 'My Bookshelf' section.

  • How can I read the eBooks that I have purchased? To read an eBook, log in to your account and go to the 'My Bookshelf' section. Click on the 'Read' or 'Read and Listen' buttons.

  • What types of eBooks are available on Sesame eBookstore? The following types of eBooks are available at the Sesame Street eBookstore:

    • eBooks - Read from the pages.
    • Audio eBooks - Read and listen.
    • Interactive eBooks - Read and play.
    • Animated eBooks - Read and watch.
  • What is the Sesame Street eBook Reader? The Sesame Street eBook Reader is an application which allows you to read eBook content using a browser. This reader emulates and displays the eBook content as it appears in a printed book.
    The main features of this reader are:

    • Page navigation
    • Auto page flip
    • Zoom
    • Full-screen view
    • Audio controls and word highlighting (for Talking eBooks)

    You can get more details about how to use the reader by going to our 'How To' section.

  • Can I read some sample eBooks before I make a purchase? Yes. You can read our free eBooks to preview the reading experience. These free eBooks are available at ebooks.sesamestreet.org/free

  • I am not able to read the eBooks. What might be the problem? The Online Reader requires you to have a browser with the latest version of the Adobe Flash plug-in installed. Please check and make sure that you have the latest version of the Adobe Flash plug-in. If you don't have it, you can download it here for free - www.get.adobe.com/flashplayer

  • Can I download the eBooks to my computer to read offline? No. Right now, Sesame Street eBooks are available only for online reading.

My Bookshelf

  • What are "Parents mode" and "Kids mode" in "My Bookshelf" and "Search"? After you subscribe to Sesame Street eBooks, you can choose to view and search your bookshelf in "Parents mode" or "Kids mode". "Parents mode" is the default mode of view, which includes your subscription details and reading and "How to Use" tips. "Kids mode" is a simpler mode of view, intended to be used more easily by children.

  • How do I know when my Sesame Street eBooks subscription ends? Go to the "My Bookshelf" page. There, you will see a panel on the right called, "My Subscription Info". Here, you can see the date your eBook subscription ends.

  • Are there tips available for parents about how to engage children while reading eBooks together? Yes. In the "My Bookshelf" page, there is a panel on the right called, "Reading Tips". Here, you can read tips on how to engage your child while reading eBooks together. For more tips, click on the "More" link at the bottom of the panel.

  • Can I rate eBooks? Yes. In "My Bookshelf", while in "Parents mode", click on the eBook you want to rate. You will be taken to a new page listing the details of that particular eBook. Here, you can set your personal rating for the eBook by clicking on one to five stars. One star is the lowest rating; five stars is the highest rating.

  • What does the Overall Rating mean? Overall Rating is the average user rating for a particular eBook.

  • Is it possible to view eBooks based on specific subjects and formats? Yes. There are filters available in "My Bookshelf", which help you filter eBooks based on specific subjects and formats. In "My Bookshelf", while in "Parents mode", you can choose to view eBooks by subject by clicking on the drop-down menu, "Browse by Subject". To view eBooks by format, choose a format from the "Format" menu.